Returns & Refunds

Returns can be made within 14 days of delivery. After this time, we unfortunately cannot accept returns or refunds.

Items must be returned in their original condition, with their original tags and all packaging. No worn, used, or damaged merchandise will be accepted for return. If these conditions are not met, Erroné reserves the right to refuse the return and refund.

All returns are the responsibility of the customer in Europe or internationally.

The return of certain types of goods is not permitted: socks and swimwear.

To complete your return, we require proof of purchase.

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund is approved or declined.

If approved, your refund will be processed and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, Contact us at: contact@errone.co .